FREE LIFETIME WARRANTY
We’ve got your back. For free. For life.
At HERENCIA the warranty has always been free, and for life. It covers every aspect of your jewelry, including the center stone. No other jeweler offers this level of protection and peace of mind. We promise to protect your investment for free, for life, because we’re in it for a lifetime too.
– Free maintenance and repair work.
– Free cleaning and polishing.
– Free lost stone replacement.
Does not include Shipping
FREE CLEAN & CHECK
We offer unlimited free clean and checks to maintain your warranty, always at your convenience and done while you wait.
To keep your lifetime warranty active, please visit for a clean and check approximately every 6 months. You are welcome to ship it to our service center at any time for inspection, cleaning, or any other maintenance it may need
SHIP IT TO US
you may have your jewelry cleaned, inspected, and serviced by mailing it to the HERENCIA Service Center at:
DIRECTIONS FOR MAILING:
- Print and complete the
service authorization form.
- Package your item, and include the receipt or copy of the transaction , please include it.
- Mail your package via United States Postal Service Certified Mail, insured, with “return receipt requested”. Insure it for the certified appraisal amount.
We will carefully inspect your jewelry and professionally clean it. If we discover any potential problems requiring attention, we will contact you for authorization to complete required maintenance. Since this may require extra time in our shop, we will provide an updated timeline for returning your jewelry back to you,
7-Day Money-back Guarantee
Money returns will be unless the product is damaged or is different from the one in your order, we recommend that you read the sizes and specifications of the product very well and not rely only on picture. you may return it within 7 days of purchase, as long as the merchandise is in its original condition and has not been worked on by any jeweler outside of Herencia Engraved items, as well as any custom rings ordered can not be returned.
As we take incoming shipments for returns and necessary repairs for our valued customers, please allow us 2-3 weeks to contact you once your package shows ‘delivered’ to our secure.
Terms and Conditions
Effective September 26, 2020
If you need any assistance with the Site, please contact Customer Service via email at
PLEASE NOTE THAT THIS AGREEMENT CONTAINS A BINDING INDIVIDUAL ARBITRATION PROVISION THAT AFFECTS YOUR RIGHTS TO SUE UNDER THIS AGREEMENT.
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Comments, Feedback and Other Submissions
We welcome your comments and feedback regarding our Site, our products and our services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to Herencia using this Site or otherwise (collectively, “Comments”) are not confidential and will become and remain Herencia property. The disclosure, submission or offer of any Comments will constitute an assignment to Herencia of all worldwide rights, titles and interests and Good will in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material. The Contents are intended solely for your personal, noncommercial use. Music may not be copied except only as necessary to access the Site. You may copy other Contents displayed on the Site for your personal, noncommercial use only. No right, title or interest in any Contents is granted or transferred to you as a result of any such copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the Site. Unauthorized use of the Contents is expressly prohibited by law, and may result in severe civil and criminal penalties. Links to Other Websites and Services This Site may include links to other Internet sites maintained by third parties (“Linked Sites”). Herencia provides Linked Sites to you solely as a convenience, and the inclusion of Linked Sites does not imply endors ement by Herencia, of the Linked Sites. You access Linked Sites at your own risk and by accessing them you leave the Herenciajewelry.com Site. Linked Sites are not under the control of Herencia is not responsible for the contents of any Linked Site.
Merchandise availability on our website is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You can always verify availability by emailing Customer Service or by joining us in Live Help link in the upper left-hand corner of our homepage. You will receive a shipping confirmation e-mail once your items have shipped.
Herencia products displayed on the Site may be available in selected Herencia. The prices displayed on the Site are quoted in U.S. dollars, unless otherwise indicated.
Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.
Disclaimer, Limitation of Liability and Indemnity
EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, THIS SITE, ALL CONTENTS AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN ‘AS IS’ BASIS. HERENCIA DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE. HERENCIA DOES NOT WARRANT THAT YOUR USE OF THIS SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THIS SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. ALTHOUGH HERENCIA ENDEAVORS TO PROVIDE ACCURATE INFORMATION, IT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY OR RELIABILITY OF INFORMATION ON THIS SITE. YOUR USE OF THE SITE IS AT YOUR OWN RISK. NEITHER HERENCIA NOR ITS AFFILIATED OR RELATED ENTITIES OR ITS VENDORS OR CONTENT PROVIDERS SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM, OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM YOUR USE OR INABILITY TO USE THIS SITE, OR ANY INFORMATION OR MATERIALS PROVIDED ON THE SITE. HERENCIA IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE SITE OR ANY MATERIALS ON THE SITE, OR WITH ANY OF HERENCIA’S TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS HERENCIA ITS SHAREHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, DISTRIBUTORS, VENDORS AND AFFILIATES FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, RESULTING OR ARISING OUT OF YOUR BREACH OF ANY OF THESE TERMS AND CONDITIONS.
You agree to indemnify and hold Herencia, its affiliates and their respective parents, subsidiaries officers, directors, employees, agents and representatives harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising in any way out of: (a) your participation in the Site, (b) any violation of this Terms and Conditions by you, (c) the violation, infringement or misappropriation by you, or another using your account, of any intellectual property or other right of any person or entity, including, but not limited to, trademark, copyright, right of publicity and right of privacy, or (d) any pornographic, hate-related, threatening, libelous, obscene, harassing or otherwise objectionable or offensive material contained in any of your postings or other communications.
Terms and conditions, notices, reviews, arbitration
Claims shall be heard by a single arbitrator. The place of arbitration shall be Phoenix, Arizona, The arbitration shall be governed by the laws of the State of Phoenix without giving effect to any choice of law or conflict of law rules of the State of Arizona or of any other jurisdiction. Depositions shall be limited to a maximum of three per party and shall be held within twenty days of the making of a request. Additional depositions may be scheduled only with the permission of the arbitrators, and for good cause shown. Each deposition shall be limited to a maximum of seven hours duration. Time is of the essence for any arbitration under this agreement and arbitration hearings shall take place within ninety (90) days of filing and awards rendered within one hundred twenty (120) days. The Arbitrator shall agree to these limits prior to accepting appointment. The arbitrator will have no authority to award punitive or other damages not measured by the prevailing party’s actual damages, except as may be required by statute. The prevailing party shall not be entitled to an award of attorney fees. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties. The parties agree that failure or refusal of a party to pay its required share of the deposits for arbitrator compensation or administrative charges shall constitute a waiver by that party to present evidence or cross-examine witness. In such event, the other party shall be required to present evidence and legal argument as the arbitrator may require for the making of an award. Such waiver shall not allow for a default judgment against the non-paying party in the absence of evidence presented as provided for above.
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